Last updated: October 23, 2026

All you need to do is place your order using our secure form. Pure Foie Gras guarantees the reliability of its commercial offer and the security of its website. Once your payment has been verified, your order is processed immediately.

Where we deliver

We deliver our products worldwide, except to the United States and Canada.

Shipping costs

Shipping costs are calculated based on the weight of the package, for all orders delivered to mainland France, Europe and the rest of the world.

Delivery times

Your order is shipped with the carrier you choose at checkout (for example Colissimo, Mondial Relay or UPS), to the address or pick-up point of your choice. Your order will be delivered within the following maximum times, from the confirmation of your order:

• France: 3 business days;
• other European countries: 5 business days;
• outside Europe: 10 business days.

If your parcel has not arrived within these times, please contact our customer service by email at info@purefoiegras.com or by phone at +33 5 40 07 07 65, and we will look into it with you. This does not affect your legal rights in the event of late delivery.

Express delivery

Delivery within 48 hours (excluding Saturdays, Sundays and public holidays) is available in France and Europe on request: simply call us at +33 5 40 07 07 65. Express deliveries are made by DHL Express International or Chronopost International. Please contact us by email or phone for express shipping rates.

Transport risks and damage

We bear all risks associated with transport until you, or a third party designated by you, take physical possession of your order. In case of damage, contact our customer service and we will refund the total amount of your purchase (including shipping costs) in accordance with our General Terms and Conditions of Sale. However, we cannot be held responsible for any damage to the products due to the recipient’s absence at the time of delivery or failure to collect the parcel.

Right of withdrawal

If you are a consumer, you have 14 days from receipt of your order to withdraw from your purchase, without giving any reason. The right of withdrawal does not apply to products that have been opened after delivery and cannot be returned for reasons of hygiene or health protection, or to eBooks once the download has begun with your express consent. Our preserved products can therefore be returned as long as they are unopened and their seal is intact.

To withdraw, use our online form Withdraw from contract here, send us an email at info@purefoiegras.com, or write to us at Pure Foie Gras – Returns Department, 14 rue Burugoria, 64700 Hendaye, France. You may also use the model withdrawal form included in our General Terms and Conditions of Sale.

The products must be returned to the address above within 14 days of your withdrawal; the direct cost of returning them is borne by you. We will refund you within 14 days of being informed of your withdrawal, using the same means of payment as for your order. We may withhold the refund until we have received the products back or you have supplied proof of having sent them back.

Refunds and replacements

Our customers agree to strictly adhere to the storage conditions of the products, as well as the expiration date indicated on the packaging. We recommend that the recipient check the quantity and condition of the products upon receipt and inform Pure Foie Gras in writing as soon as possible (ideally within 48 hours of delivery) of any non-compliant delivery. This recommendation does not affect your legal rights (right of withdrawal, legal guarantee of conformity and legal guarantee against hidden defects).

For more information about our “Satisfaction or Refund” guarantee, your legal guarantees, complaints and disputes, please see our General Terms and Conditions of Sale.